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How can we help?

Iserve is the preferred partner for end-to-end IT infrastructure across Eastern India — and support does not stop at the invoice. Our service network backs every partner and customer after the sale.

Remote support

Software & security, resolved remotely

Operating system and driver issues, Windows and Microsoft 365 installation and licensing, antivirus and firewall configuration, and email or connectivity problems — handled over a secure remote session so you are back to work quickly.

  • Remote software installation & troubleshooting
  • System security: Sophos, Kaspersky, Windows hardening
  • Windows and Microsoft 365 activation, renewals and account setup
Infra support

Devices, equipment & incidental services

On-site services for desktops, notebooks, printers and network equipment through our service locations — including warranty coordination with HP, Dell and Acer, spares, and incidental services such as installation, relocation and data migration.

  • Device & equipment diagnosis, repair and replacement
  • OEM warranty and RMA coordination
  • Incidental services: setup, moves, imaging, upgrades
Service network

Support where your customers are

Five branch offices and warehouses, plus a strong network of service locations across the region, mean issues are resolved locally rather than shipped away.

0Service locations
0Branches & warehouses

Log a request

Call, WhatsApp or email with the product serial number and a description of the issue.

Triage

Our desk confirms warranty status and books a remote session or on-site visit.

Resolve

Fix remotely, repair on site, or coordinate replacement with the OEM.

Close & follow up

You confirm the resolution; we track recurring issues for partners.

FAQ

Frequently asked questions

How do I raise a support request?
Call +91 76030 11158 or +91 99030 49771 during office hours (Monday to Saturday, 10:30 AM to 7:00 PM), message us on WhatsApp, or email web@iserveindia.com with the product model, serial number and invoice reference.
Is OEM warranty handled by Iserve or the brand?
Warranty is provided by the OEM (HP, Dell, Acer and others). Iserve helps you register the claim, coordinates with the OEM service centre and follows up on turnaround so partners do not have to.
Do you provide Microsoft licensing support?
Yes. We supply genuine Windows 11 Pro, Windows Server and Microsoft 365 licences and support activation, renewals, upgrades and account setup remotely.
What is your delivery time?
Orders are usually processed in 2 to 3 business days. Within West Bengal, delivery typically takes 5 to 10 days after processing; outside West Bengal, 10 to 15 days. Warehouse pickup is available Monday to Saturday, 11:00 AM to 7:00 PM. See our shipping policy.
What if I receive a damaged item?
Inform us immediately with photographs of all sides of the damaged item and packaging. Once received, we escalate the case for replacement or refund as per our refund policy.
Can I return a product?
Returns are handled case by case. Buyers have 3 days after delivery to report a dispute; products with opened seals or missing accessories are not eligible. Full details are in the refund policy.

Need help right now?

Our support desk is open Monday to Saturday, 10:30 AM to 7:00 PM.